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Frequently asked questions

  •    At Arabitoo, we understand that sometimes things don’t go as planned. If you receive a damaged product or don’t receive your order, please don’t hesitate to reach out to us via live chat, email (contact@arabitoo.com), Simply send us a picture of the damaged product or let us know that you haven’t received your order, and our friendly agents will be happy to assist you.


  • We understand that returning a product can be a hassle, so to avoid confusion and additional shipping costs, we offer a 7-day money back guarantee without requiring customers to return the product. If you receive a damaged product or don’t receive your order, simply contact us with a photo of the damaged product or let us know that you haven’t received your order. Our agents will work with you to ensure that you receive the best possible customer service and we will provide a refund to your original payment method.

we take the security of your payments very seriously. Our payment policy is designed to provide you with a variety of convenient options. We accept PayPal as a payment method, allowing you to make payments using your PayPal balance or linked bank accounts. Additionally, you can choose to pay with your credit or debit card, as PayPal supports major card networks such as Visa, Mastercard, Discover, and American Express. This gives you the flexibility to use your preferred payment card securely.

At Arabitoo, we respect your privacy and are committed to protecting your personal information.

  • Information We Collect

We collect personal information when you make a purchase on our website or register for an account. This may include your name, email address, and phone number.

  • How We Use Your Information

We use your personal information to process your orders and communicate with you about your purchases. We may also use your information to provide you with information about our products and services.

  • Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. This includes using secure technologies and following industry best practices for data security.

  • Your Rights

You have the right to access and control your personal information. You can update your personal information by logging into your account on our website or by contacting us directly.

  • Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at contact@arabitoo.com.

You can contact our customer service team by email at contact@arabitoo.com . You can also chat with one of our agents in real-time through the live chat icon located in the bottom right corner of our website. Simply click on the icon and start chatting with us. Our customer service team is always ready to assist you with any questions or issues you may have.

Please note that we do not offer free shipping services at this time. However, we do provide a variety of shipping options to destinations around the world at competitive rates that vary according to the country of delivery. Our shipping fees typically range from $4 to $26, but don’t worry about that. We offer you customer service and provide you with the maximum information about coupons and promotions available on our site. We strive to offer the most cost-effective shipping solutions to our valued customers. If you require further information or have any questions regarding our shipping policies, please do not hesitate to reach out to our customer support team. We are always here to assist you and ensure that you have the best possible shopping experience with us.

  To track your order, please provide us with your product information, and our agents will promptly provide you with real screenshots or downloaded documentation via email. We will be happy to stay in contact with you regarding your order until it is safely delivered to your doorstep. If you have any questions or concerns about your order or tracking information, please do not hesitate to contact our customer support team. We are always here to assist you and provide you with a smooth and hassle-free shopping experience.

We offer a variety of shipping options for our customers, depending on their location. Our shipping options include standard and expedited shipping, with delivery times ranging from a few business days to weeks, depending on the destination. For some products, we also offer DHL shipping as an additional option for faster delivery, though this service is more expensive. Please note that not all of our products are available for DHL shipping. If you require more information about our shipping options and estimated delivery times, please do not hesitate to contact our customer support team. We are always happy to assist you in choosing the shipping option that best suits your needs.

Thank you for your interest in our products. We are happy to inform you that we regularly offer discounts and promotions to our valued customers. Every weekend, we offer a coupon that provides a 15% discount on all purchases, and on special occasions, we offer a coupon for a 20% discount. In addition, we offer a coupon for a 15% discount on Arabitoo Friday. To stay informed about our current and upcoming promotions, please follow us on Instagram or Facebook, or contact our customer support team for more information. We are always happy to assist you with any questions you may have.

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